For remote access and control of your Trane HVAC system, the Wi-Fi signal to your mobile device and thermostat should be strong. Several factors may prevent this from being achieved thus creating an inconvenience. It is important to note that Wi-Fi issues will not affect the programmed schedules and settings. Adjustments can still be done manually.
Causes in summary:
- Outdated Trane Smart Home App
- Power outage
- Signal Interference from Other Devices/ Different Frequency Bands
- Issues with the router
- Outdated Phone Software Version
Outdated Trane Smart Home App
Having an outdated app version may be a reason for the Trane thermostat not to work with Wi-Fi. Please note that the Trane Smart Home App is a rebrand of Nexia.
Solution: On the App store, check to confirm that you have the updated Trane Home App. Do the update if it needs one and try reconnecting once again.
Wi-Fi will automatically disconnect when the power goes out and reconnect when it is back up.
Solution: Wi-Fi should be automatically connected once power is restored. If there is still a red X over the green bars on your Trane thermostat, follow the below troubleshooting steps.
- On the thermostat's screen, press Menu>Settings>Network
- Press Wireless ON/OFF
- Have the Wi-Fi OFF for 30 seconds to allow proper disconnection
4. Press Wireless ON/OFF. The thermostat may reconnect and may take 30 seconds for Wi-Fi restoration.
You may need to reboot the thermostat if the issue persists even after cycling the wireless setting.
- On the thermostat's screen, press Menu>Settings
- Select Reboot and press Yes to confirm where your thermostat will shut down and restart, a procedure that can take several minutes.
- Locate your thermostat switch in the circuit breaker box.
- Flip the switch to the OFF position for 20-30 seconds.
- Flip the switch to the ON position.
This procedure takes several minutes.
Signal Interference from Other Devices/ Different Frequency Bands
Both your phone and thermostat should be operating on the same frequency band (2.4GHz) for Wi-Fi connectivity. If there are many devices operating on the same frequency band, your thermostat may have trouble communicating with your phone.
Solution: Move the other devices to a different frequency band (5GHz) to resolve the interference issue. This will maintain a secure connection between the phone and thermostat after freeing up the router.
Check the other different Wi-Fi connectivity issues in case this does not resolve the issue.
Issues with the Router
A malfunctioning router can result in connection issues with your phone and thermostat. Ensure that you confirm other devices are also unable to connect to the router before concluding the router is the issue.
Solution: Unplug your router and wait for several minutes before plugging it in.
When your thermostat still fails to connect to Wi-Fi, you can enable a separate hotspot and connect the thermostat to this network. If the thermostat connects at this time, then there is an issue within your network, and you will need to contact your Internet Service Provider to confirm whether DHCP is enabled and MAC filtering is disabled.
Outdated Phone Software Version
Manufacturers usually release software updates, and your device may not be up to date. Having an outdated software version could lead to Wi-Fi connectivity issues.
Solution: On your phone settings, check for any pending updates if available and install. Restart the phone after this update and reconnect to Wi-Fi.
The issue could be something different if the problem persists even after updating the software.
Another easy fix may involve rebooting your phone and thermostat as highlighted in the previous steps.
our HVAC Controls Engineering team for assistance with custom HVAC control solutions or learn more here